Job Description
TECHNICAL OPERATIONS MANAGER
Our client is an established international company specializing in cleaning, inspecting, and maintaining ventilation systems.
Operating across a variety of sectors, the company delivers specialized technical services at client premises, with a strong focus on quality, safety, technical expertise, and customer satisfaction.
THE POSITION:
- Manage and supervise operational teams and technical activities daily.
- Act as the link between field technicians, clients and company management, ensuring that projects are carried out efficiently, safely and in accordance with established technical and quality standards.
- A hands-on management position combining people leadership, technical oversight and operational coordination.
Team Leadership & People Management
- Lead, supervise and motivate teams of technicians
- Coordinate daily activities, allocate responsibilities and ensure efficient use of personnel and equipment.
- Monitor team performance, productivity and working standards.
- Support the onboarding, training and professional development of technicians.
- Promote a positive working environment based on accountability, teamwork and professionalism.
Technical & Operational Management
- Oversee the technical execution of ventilation cleaning, inspection and maintenance projects.
- Ensure that technicians follow established procedures, technical specifications and quality standards.
- Monitor the correct use and maintenance of machinery, tools and equipment.
- Identify operational or technical problems and ensure that appropriate solutions are implemented.
- Ensure compliance with applicable safety regulations and company procedures.
Project & Client Coordination
- Coordinate field activities and ensure projects are executed according to agreed schedules and requirements.
- Maintain professional communication with clients
- Address on-site operational issues and resolve unexpected challenges.
- Monitor project progress, quality, and client satisfaction.
- Ensure work reports and project documentation are completed properly.
Performance & Continuous Improvement
- Monitor operational performance, productivity and project results.
- Identify opportunities to improve processes, workflows and team efficiency.
- Ensure consistent application of company standards and working methods.
- Report operational results, challenges and improvement opportunities to senior management.
THE PERSON
A hands-on manager who combines technical understanding with strong leadership and organizational skills.
- Previous experience in facility operations management, technical service management, field service management or a similar supervisory role.
- Experience managing teams of technicians, maintenance personnel or field workers.
- A technical background or good understanding of mechanical systems, ventilation, HVAC, maintenance or industrial services.
- Strong organizational and problem-solving skills.
- The ability to coordinate multiple teams and projects simultaneously.
- Excellent communication and interpersonal skills.
- A practical, hands-on management approach and the ability to make decisions independently.
- A strong sense of responsibility for quality, safety and customer satisfaction.
- Good command of English and Bulgarian.
- A valid driving license and willingness to travel to client locations when required.
- Openness to work shifts at the beginning to understand team dynamics.